Book your Holidays with serenity

With cancellation insurance :

• If you have taken out cancellation insurance and wish to make a cancellation or modification related to COVID-19, you can consult the conditions of our cancellation insurance: price: 3% of your stay

Without cancellation insurance

• Possibility to postpone your stay free of charge up to 15 days before arrival (subject to availability)
• Cancellation free of charge and refund until D-1, on presentation of proof related to COVID-19 for the following reasons:

• 1. Impossibility of going to the Camping due to the border closure by the French government or the government of the client’s country of origin.
  2.  Containment (local, departmental or national), by decree published in the Official Journal
  3. The government of the client’s country of origin prohibits travel (upon presentation of proof)
  4. Cancellation of flights due to COVID-19 (upon presentation of supporting documents from the airline)
  5. Kilometer travel limitation around the customer’s home (on presentation of proof of address)
  6. Mandatory quarantine measure upon return from stay imposed by the French government or the client’s government of origin.
  7.  Client tested positive for COVID-19 in the 14 days preceding the start of the stay (on presentation of medical proof)
  8. Decree obliging us to close the campsite
  9. Modification or cancellation of leave by the employer, in connection with COVID-19, making it impossible for the client to come to the campsite (on presentation of proof from the employer)
  10. Modification of exam dates / school competitions, reprogrammed during the stay period (on presentation of proof from the school or examination center)
• In these cases, and only in these cases, you will be able to benefit from a postponement of your stay over the 2022 season or a refund of the sums paid in the form of a credit note